You can enable the RMA system and accept RMA requests from your customers directly from your website. This helps you manage returns much more easily and can help keep your customers happy.

Enabling the RMA (return merchandise authorization) system

1. Login to SEO-Cart and go to Configure->Store Settings
2. Enable the checkbox for "Enable RMA (Return Merchandise Authorization) system" within the "Miscellaneous Settings" section.
3. Update your settings

Accepting RMAs on your website

1. You will need to add some links to your website so that your customers can submit an RMA. One link suggested to add is the "Account Login" link so that customers can login to their already created account and choose to create an RMA from one of the previous orders. The link to use for the "Account Login" is at https://www.yourwebsite.com/verify_login?account_login=1
2. If you want customers to be able to submit an RMA without having an account or without logging in to their account, you will need to add a link to your website to quick RMA Request form at https://www.yourwebsite.com.com/verify_login?rma_request=1

Configuring RMA Reasons Settings

1. To configure the RMA reasons list for why an item can be returned, can be managed by going to SEO-Cart->Customers->RMA Requests.
2. Click the "RMA Settings" button towards the top of the page.
3. Create/modify/delete your RMA Reasons. You can also drag and drop the ordering for which you want the reasons to appear.
4. Update your settings

Configuring RMA Email Settings

1. An email is sent to the customer once an RMA is created and when the status of an RMA request has been changed by you. You can customize the header and footer of these emails by going to SEO-Cart->Customers->RMA Requests.
2. Click the "RMA Settings" button towards the top of the page.
3. Under the "Custom RMA Email Notification Settings" section, configure the header and footer text for the "New RMA Request", "Approved RMA Request", "Refunded/Replaced RMA Request", or "Rejected RMA Request". The RMA notes and other pertinent information is included automatically in the body of the RMA emails to the customers.
4. Update your changes.